Job Description
Join our dynamic team immediately at Global Solutions Inc. in Tucson! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences in our fast-paced tech support environment. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (AHT, CSAT)
- Participate in continuous improvement initiatives
- Maintain up-to-date product knowledge
- Support after-hours rotation on rotating schedule
Qualifications
- 2+ years customer service experience in tech industry
- Proficient in Zendesk and Salesforce platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Spanish bilingual preferred
- CompTIA A+ certification a plus
- Valid Arizona driver's license