Job Description
We are seeking a highly motivated and reliable Weekend Technical Support Specialist to join our elite support team in Austin, TX. This is an urgent hiring opportunity for candidates who thrive in a fast-paced environment and are available to work a compressed 4-day work week.
Why Join Us?
Enjoy a competitive hourly rate, comprehensive benefits, and the satisfaction of helping businesses stay operational during critical weekend hours. If you have a passion for technology and customer service, we want to hear from you.
Responsibilities
- Provide expert technical troubleshooting for hardware and software issues via phone, email, and remote access.
- Manage and resolve incoming support tickets with a focus on speed and accuracy.
- Document all customer interactions, solutions, and system changes in our CRM database.
- Collaborate with the Monday morning team to ensure seamless service continuity.
- Stay updated on the latest technical trends and company products to provide accurate guidance.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows, macOS, and basic network troubleshooting.
- Must be available to work Friday, Saturday, Sunday, and Monday (4-day weekend schedule).
- Excellent verbal and written communication skills.