Job Description
Are you looking for an urgent opportunity? Apex Data Systems is currently hiring immediately for a dedicated Night Shift Technical Support Engineer in San Francisco, CA. Join a leading tech firm dedicated to 24/7 operational excellence and customer satisfaction.
We are looking for a problem-solver who thrives in a high-paced environment. If you have experience with network troubleshooting and customer support, we want to hear from you today.
Why Apply?
- Immediate Start: Start earning immediately upon approval.
- Competitive Pay: Earn between $25.00 - $35.00 per hour.
- Flexible Shifts: Enjoy the work-life balance of night shifts.
Don't miss this chance to advance your career in the heart of the Bay Area.
Responsibilities
- Provide technical troubleshooting and support for enterprise-level hardware and software issues during the night shift.
- Manage and resolve incoming tickets via Zendesk and Slack with a 95% first-contact resolution rate.
- Escalate complex issues to senior engineers while maintaining detailed documentation.
- Monitor system alerts and perform routine maintenance checks to ensure 99.9% uptime.
- Collaborate with cross-functional teams to improve night-operations workflows.
Qualifications
- Minimum of 2 years of experience in technical support or help desk roles.
- Strong knowledge of TCP/IP, DNS, and basic networking protocols.
- Proficiency in Windows 10/11 and Linux environments.
- Excellent written and verbal communication skills in English.
- Ability to work independently and handle high-pressure situations during the night.