Job Description
Join the Elite Weekend Operations Team
Pinnacle Technology Group is currently seeking a highly skilled Technical Support Specialist to join our award-winning customer service team. This is a hiring immediately opportunity for a dedicated professional who thrives in a fast-paced environment and values the work-life balance that a structured weekend schedule provides.
In this role, you will be the technical expert for our enterprise clients, ensuring seamless IT operations during the critical weekend window. You will utilize your deep technical knowledge to resolve complex issues, reduce downtime, and elevate our client satisfaction scores.
Why Apply?
• Competitive salary and comprehensive benefits package.
• Paid time off and holidays included.
• Modern, collaborative work environment in the heart of Omaha.
• Immediate start date for the right candidate.
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network infrastructure issues.
- Manage and resolve escalated tickets within agreed-upon Service Level Agreements (SLAs).
- Document all technical interactions, resolutions, and user feedback in the CRM system.
- Collaborate with cross-functional engineering teams to identify root causes of recurring technical problems.
- Conduct remote desktop sessions to guide clients through complex technical procedures.
- Proactively monitor system performance to identify and prevent potential weekend outages.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
- Minimum of 3 years of experience in a technical support, help desk, or IT operations role.
- Strong proficiency in Windows Server, Active Directory, and cloud-based collaboration tools (Office 365, Zoom).
- Excellent communication skills with the ability to translate complex technical concepts for non-technical users.
- Ability to work independently and maintain high productivity levels during weekend shifts.
- Customer-centric mindset with a focus on delivering exceptional user experiences.