Job Description
We are urgently hiring a motivated Part-Time Technical Support Specialist to join our dynamic team in Chicago, Illinois. If you are passionate about solving technical problems and enjoy flexible working hours, this is the perfect opportunity for you.
As a part-time team member, you will play a crucial role in maintaining our high standards of IT service delivery while enjoying a work-life balance that fits your schedule.
Responsibilities
- Provide tier-one technical support via phone and email to internal staff and external clients.
- Diagnose and resolve hardware and software connectivity issues efficiently.
- Document all technical issues and resolutions in the ticketing system.
- Assist with the setup and configuration of office equipment and peripherals.
- Collaborate with the senior IT team to implement software patches and updates.
- Monitor network performance and report potential vulnerabilities.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently with minimal supervision during off-hours shifts.
- Valid driver’s license and reliable transportation are a plus.