Job Description
IndyTech Solutions is seeking a motivated and detail-oriented Part-Time Technical Support Specialist to join our dynamic team in Indianapolis. If you have a passion for technology and a knack for solving problems, we want to hear from you.
We offer a flexible schedule that fits around your life, competitive pay, and the opportunity to work with cutting-edge tools. Applications are accepted immediately, and on-site interviews are available.
Responsibilities
- Provide technical assistance to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Document all technical interactions and resolutions in our ticketing system.
- Maintain a high level of customer satisfaction and professional demeanor.
- Collaborate with the IT team to improve support processes and documentation.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in IT support or customer service is a plus.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.