Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to launch their tech careers in Houston's booming energy sector. No prior experience required – we provide comprehensive training and mentorship. This is your chance to work with cutting-edge technology while supporting Fortune 500 clients. Our collaborative culture offers rapid growth opportunities and competitive benefits. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets via ticketing system (Jira/ServiceNow)
- Deploy and configure end-user devices (laptops, peripherals)
- Document processes and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training sessions on new systems
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to lift 30lbs for equipment handling
- Valid Texas driver's license (client site visits required)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 suite