Job Description
We're urgently hiring passionate entry-level IT professionals to join our dynamic team in Long Beach! As an IT Support Specialist, you'll be the backbone of our technical operations, providing essential support to colleagues and clients. This is your golden ticket to launch a rewarding career in technology with hands-on training and growth opportunities. Don't miss this urgent opening – apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk ticketing system with SLA adherence
- Document solutions in knowledge base for team reference
- Collaborate with senior IT staff on complex escalations
- Conduct user training on new technologies and systems
- Assist with cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues
- Proactive problem-solving mindset with attention to detail
- Valid California driver's license (for occasional site visits)
- CompTIA A+ certification (or willingness to obtain within 6 months)