Job Description
Join our dynamic team at TechNova Solutions! We're urgently hiring motivated entry-level professionals for our Detroit IT Support division. This is your gateway to a rewarding tech career with comprehensive training and growth opportunities.
As an Entry-Level IT Support Specialist, you'll be the first point of contact for resolving technical issues across our client network. We value fresh perspectives and provide hands-on mentorship to develop your skills in system administration, cybersecurity basics, and customer service excellence.
Why TechNova?
- Industry-leading onboarding program
- Tuition reimbursement for certifications
- Collaborative Detroit-based innovation hub
- Competitive benefits package (Day 1 eligibility)
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via ticketing systems
- Install and configure workstations, laptops, and network equipment
- Create documentation for troubleshooting procedures
- Collaborate with senior engineers on complex system deployments
- Maintain inventory of IT assets and procurement records
- Participate in 24/7 rotational on-call support rotation
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service orientation with strong communication skills
- CompTIA A+ certification preferred (training provided)
- Ability to lift 30lbs for equipment handling
- Valid Michigan driver's license for client site visits
- Pass background check and drug screening