Job Description
Join TechSolutions Inc.'s dynamic team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support to our growing client base in sunny Miami. This is your golden ticket to launch a rewarding career in IT with hands-on experience in cutting-edge environments.
Why You'll Love Working With Us:
• Competitive salary with rapid advancement opportunities
• Comprehensive training program for new graduates
• Collaborative, fast-paced startup culture
• Flexible hybrid work schedule (3 days in-office)
• Health benefits and 401(k) matching from Day 1
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Manage user accounts, permissions, and security protocols
- Document all IT procedures and maintain accurate knowledge base
- Collaborate with senior engineers on network infrastructure projects
- Conduct regular system audits and preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs and work in standing/walking positions
- Valid Florida driver's license (for occasional site visits)
- CompTIA A+ certification preferred but not required