Job Description
Join a dynamic team in the heart of Oakland! Apex Data Solutions is currently hiring immediately for a highly skilled Part-Time Technical Support Specialist. We are looking for a problem-solver who thrives in a fast-paced environment and is ready to make an impact right away.
In this role, you will provide exceptional technical assistance to our clients and internal teams, ensuring seamless operations and high customer satisfaction. If you are looking for a flexible schedule with immediate start opportunities, this is the perfect opportunity for you.
Why Choose Us?
- Immediate Start: We don't wait—start contributing from day one.
- Flexible Hours: Part-time schedule designed to fit your lifestyle.
- Competitive Pay: Earn between $28 and $38 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Document all technical interactions and resolutions in our ticketing system.
- Assist with the installation, configuration, and maintenance of computer systems.
- Collaborate with the IT team to improve helpdesk processes and documentation.
- Monitor system performance and proactively address potential issues.
- Train staff on new software updates and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or a helpdesk environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be available to work flexible hours, including some weekends if necessary.
- Problem-solving mindset with a patient and customer-centric approach.