Job Description
Join TechWave Solutions Inc., a cutting-edge tech firm revolutionizing digital infrastructure across Southern California. We're urgently hiring passionate entry-level IT Support Specialists to join our dynamic Long Beach team. This is your opportunity to launch your career in technology while working on impactful projects that shape the future of digital innovation.
Why Join Us? Our culture combines mentorship-driven growth with real-world experience. You'll receive comprehensive training, work with enterprise-level systems, and collaborate with industry veterans. We offer competitive compensation, comprehensive health benefits, and a clear career progression path.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via ticketing system, phone, and in-person requests
- Deploy and configure hardware (workstations, peripherals) and software across Windows/macOS environments
- Manage Active Directory accounts, group policies, and network access permissions
- Monitor and maintain server infrastructure including backups and security patches
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certification
- 0-2 years of hands-on IT support experience (internships acceptable)
- Proficiency in Windows/macOS troubleshooting and basic networking concepts
- Familiarity with Active Directory, DNS, and DHCP protocols
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Valid California driver's license required for occasional equipment transport