Job Description
Join Nevada Tech Innovations as an Entry-Level Tech Support Specialist in our fast-growing Las Vegas headquarters! We're urgently hiring motivated individuals to launch their careers in technology while supporting our cutting-edge solutions. No prior experience required – we provide comprehensive training and a supportive team environment. Enjoy competitive pay, health benefits, and opportunities for rapid advancement. Apply today and become part of Nevada's thriving tech scene!
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues including OS, networking, and security
- Document cases accurately in CRM systems for tracking and reporting
- Collaborate with senior engineers to resolve complex technical problems
- Conduct remote diagnostics and system maintenance tasks
- Assist with new employee onboarding and equipment setup
- Participate in weekly team training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through provided training
- Valid driver's license for occasional on-site visits