Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals to join our dynamic Chicago team. This role offers hands-on experience with cutting-edge systems while providing critical support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and a fast-paced growth environment. Perfect for recent graduates or career changers eager to build technical expertise.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone and remote access
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document incidents, solutions, and asset management in ITSM systems
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new technologies and security protocols
- Monitor system health and perform preventive maintenance tasks
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Willingness to obtain additional certifications within 6 months