Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide exceptional user support and maintain our digital infrastructure. This is your golden ticket to launch a rewarding career in IT with comprehensive training and growth opportunities.
Why Join Us?
• Competitive salary + benefits package
• Mentorship from senior engineers
• On-the-job certification programs
• Collaborative startup culture
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document IT procedures and troubleshooting steps
- Assist with network security monitoring and updates
- Collaborate with cross-functional teams on IT projects
- Respond to service tickets within SLA requirements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment handling
- CompTIA A+ certification preferred
- Valid driver's license required
- US citizenship or work authorization