Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts in Georgia to provide critical infrastructure support for our growing client base. This is your gateway to a rewarding career in IT with hands-on experience in network administration, cybersecurity basics, and client-facing technical solutions. Enjoy comprehensive training, mentorship from industry experts, and a fast-paced environment where your contributions make immediate impact. Apply today to start your journey in Georgia's booming tech sector!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 50+ client sites
- Deploy and configure workstations, printers, and network devices
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training on Microsoft 365 and cybersecurity best practices
- Monitor network performance and troubleshoot connectivity issues
- Assist with data backup/recovery procedures and compliance documentation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Security+ certification preferred (or willingness to obtain)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written/verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30lbs and work flexible hours when needed
- Valid Georgia driver's license for occasional client site visits