Job Description
Immediate opening for motivated part-time professionals in Colorado Springs! Join our dynamic team at Frontier Support Solutions and deliver exceptional customer experiences while enjoying flexible scheduling. This urgent role offers competitive pay and growth opportunities in a thriving tech-support environment.
Perfect for students, career changers, or those seeking supplemental income. No weekends required! Apply today and start your journey with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with 95% satisfaction rate
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Maintain accurate customer records in Salesforce database
- Identify upsell opportunities for service enhancements
- Adhere to HIPAA and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours/week (flexible scheduling)
- Problem-solving aptitude with technical aptitude
- Must pass background check and drug screening