Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Charlotte, NC! Join our award-winning team at Innovate Solutions Group where we prioritize growth, flexibility, and employee satisfaction. This urgent role offers competitive compensation, hybrid work options, and the opportunity to make an immediate impact. Perfect for students, career-changers, or professionals seeking work-life balance.
Why join us? • Industry-leading training • Flexible scheduling • Career advancement paths • Collaborative team environment • Health benefits for part-time employees • Modern downtown workspace
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Identify process improvement opportunities and implement solutions
- Contribute to team performance metrics (CSAT, resolution rates)
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience (remote/in-person)
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week with flexible availability
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (Bachelor's preferred)
- Proficient in Microsoft Office Suite
- Valid North Carolina driver's license (if field visits required)