Job Description
Join our dynamic team at TechFlow Solutions as we urgently expand our customer support operations in Columbus! We're seeking motivated individuals to deliver exceptional service while enjoying flexible scheduling. This is your chance to make an immediate impact in a fast-growing tech environment with competitive compensation and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and precision
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet daily performance metrics while maintaining quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work 20-30 hours/week (evening/weekend flexibility)
- Proficient with CRM software and Microsoft Office
- Must pass background check and drug screening
- Reliable transportation to downtown location