Job Description
Join our dynamic team immediately! Apex Retail Solutions is seeking a motivated Part-Time Customer Service Specialist to deliver exceptional support to our growing clientele. This urgent role offers flexible scheduling and competitive compensation in the heart of San Francisco. Ideal for students, career-changers, or those seeking supplemental income. Apply today and make an immediate impact!
Responsibilities
- Handle 20+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Process returns, exchanges, and order modifications using Salesforce CRM
- Resolve billing discrepancies and payment issues within 24 hours
- Collaborate with logistics team for inventory-related customer requests
- Document all interactions in Zendesk with detailed resolution notes
- Participate in bi-weekly training on new products and systems
- Support in-store events during weekends as needed
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 1+ years customer service or retail experience preferred
- Proficient in Zendesk, Salesforce, and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Ability to work 20-25 hours/week including weekends
- Strong problem-solving with calm demeanor under pressure
- Available to start within 7 days of application
- Basic Spanish language skills a significant plus