Job Description
Urgent Hiring: Join Our Growing Team in Seattle, WA!
Apex Tech Solutions is expanding its operations and is looking for a dedicated Part-Time Customer Support Specialist to join our dynamic team immediately. If you are a problem-solver with excellent communication skills and seek flexible work arrangements in the heart of Seattle, we want to hear from you.
As a part-time team member, you will play a crucial role in ensuring our clients receive top-tier technical assistance. We offer competitive hourly rates, a supportive work environment, and the opportunity to gain valuable experience in the tech industry.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $22-$30/hour depending on experience.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to our software products.
- Maintain accurate and detailed records of all customer interactions and tickets in our CRM system.
- Collaborate with the senior technical team to escalate and resolve escalated tickets efficiently.
- Stay up-to-date with product updates and provide feedback to the product development team.
- Ensure a high level of customer satisfaction and retention through proactive support.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree in IT or a related field is a plus.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong knowledge of Microsoft Office Suite and basic operating systems.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be located in or willing to commute to Seattle, WA.