Job Description
Are you looking for a lucrative opportunity in San Francisco with immediate availability? Apex Systems is currently hiring a Night Shift Technical Support Specialist to join our premium client roster.
We are revolutionizing the support industry by offering a modern, collaborative environment where your technical skills are valued. As a night shift specialist, you will play a crucial role in maintaining our clients' operational excellence during off-hours.
Why Join Us?
- Competitive hourly rate of $25-$35.
- Comprehensive medical, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Opportunities for career advancement within the tech sector.
Responsibilities
- Provide advanced technical troubleshooting and customer service via phone, email, and live chat during night shifts.
- Monitor system health and alert channels to proactively resolve potential outages.
- Document all technical issues, resolutions, and client interactions in our CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve critical tickets.
- Maintain high customer satisfaction scores (CSAT) through empathetic and efficient communication.
- Conduct routine security checks and software updates on assigned systems.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must be legally authorized to work in the United States.
- Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
- Excellent verbal communication skills with a focus on clarity and professionalism.
- Must be available to work rotating night shifts, including weekends and holidays.