Job Description
Are you a problem solver looking for a rewarding career with immediate start opportunities? TechNova Solutions is expanding our operations team and is seeking a dedicated Night Shift Technical Support Specialist to join our Minneapolis location.
In this role, you will be the first point of contact for our clients during the critical overnight hours. You will troubleshoot technical issues, resolve service tickets, and ensure our clients have uninterrupted access to our platforms. If you thrive in a fast-paced environment and want to work the night shift with a competitive salary and full benefits, we want to hear from you.
Why Join Us?
- Immediate Hiring: Start working within two weeks.
- Shift Benefits: 10:00 PM – 6:00 AM schedule with premium shift differential.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide 24/7 technical support via phone and ticketing systems for enterprise clients.
- Diagnose and resolve hardware and software issues in a timely manner.
- Document all technical interactions and resolutions in our CRM database.
- Collaborate with the day-shift engineering team to escalate complex issues.
- Maintain a high level of customer satisfaction during peak night-time traffic.
- Perform routine system checks and software updates to ensure stability.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or helpdesk roles.
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during the night shift.
- Flexibility to work weekends and holidays as required.