Job Description
Join our dynamic team at InnovateHub Solutions and make an immediate impact! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences for our tech clients in San Jose. This role offers flexible hours, competitive pay, and the opportunity to grow with a forward-thinking company.
As the voice of our brand, you'll resolve inquiries efficiently while building lasting relationships. If you thrive in fast-paced environments and possess exceptional communication skills, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues while maintaining high satisfaction rates
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements for customer service workflows
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech industry
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Available to work 20-25 hours/week, including weekends
- Authorized to work in the United States