Job Description
Are you ready to kickstart your career in San Antonio with a role that offers immediate impact? Horizon Digital Services is seeking a dedicated Part-Time Customer Support Specialist to join our growing team. If you are looking for flexible hours and a chance to work with a forward-thinking company, this is your opportunity.
We prioritize talent and attitude over experience, offering on-the-job training for the right candidates. Join us this week and become an integral part of our customer success mission.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat to resolve inquiries and issues efficiently.
- Manage and update customer accounts and CRM databases with accuracy and attention to detail.
- Assist in troubleshooting technical issues and escalating complex problems to senior support staff.
- Maintain a high level of knowledge regarding our products and services to answer FAQs accurately.
- Collaborate with the sales and marketing teams to ensure a seamless customer journey.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but not mandatory.
- Strong written and verbal communication skills in English.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently in a remote or hybrid environment.
- Reliable internet connection and a quiet workspace.