Job Description
Urgent Hiring: Join Our Team Today!
We are looking for a reliable and enthusiastic Part-Time Customer Service Representative to join our dynamic team in El Paso, TX. If you are looking for a job that starts this week and offers flexible scheduling, we want to hear from you.
At Horizon Support Solutions, we pride ourselves on delivering exceptional support to our clients. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.
Why Apply?
- Immediate Start: Begin working within 48 hours of your application.
- Flexible Hours: Choose shifts that fit your lifestyle around your family or studies.
- Competitive Pay: Earn $15 - $20 per hour depending on experience.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails.
- Resolve customer inquiries and complaints efficiently while maintaining a positive attitude.
- Update customer records and account information in the CRM database accurately.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Collaborate with the internal team to escalate complex issues and improve service quality.
- Document all interactions and ensure compliance with company policies.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or retail is preferred but not required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection is essential for remote or hybrid shifts.