Job Description
Are you looking for part-time jobs in Jacksonville, FL, that start this week? We are seeking a dedicated and enthusiastic Customer Support Specialist to join our growing team. At Jacksonville Digital Solutions, we prioritize flexibility, employee growth, and immediate impact. If you are ready to start working immediately and enjoy a modern work environment, we want to hear from you.
As a part-time team member, you will play a crucial role in ensuring our clients receive top-tier support. We offer a competitive hourly rate, flexible scheduling options, and the opportunity to work remotely or from our downtown location.
Responsibilities
- Provide exceptional customer service via email, chat, and phone to resolve inquiries and issues efficiently.
- Manage customer accounts by updating information and maintaining accurate records in our CRM software.
- Troubleshoot technical issues and guide users through simple solutions or escalate complex problems to senior staff.
- Process orders and transactions accurately and in a timely manner.
- Document interactions and feedback to help improve our products and services.
- Collaborate with the sales team to ensure a seamless customer journey from inquiry to purchase.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent written and verbal communication skills with a professional tone.
- Basic computer proficiency and ability to learn new software quickly.
- Proven experience in customer service or a related field is a plus.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work a flexible schedule, including evenings and weekends.