Job Description
Are you looking for a flexible opportunity in Philadelphia, PA, that allows you to start this week?
We are seeking a highly motivated Part-Time Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We value flexibility, reliability, and a proactive attitude.
Why Apply?
- Immediate Start: Fill out the form today and be ready to work as early as tomorrow.
- Flexible Hours: Work around your schedule with our part-time structure.
- Modern Environment: Join a leading tech company in the heart of Center City.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Diagnose and troubleshoot basic technical issues for our software platform.
- Maintain accurate and up-to-date records of all customer interactions in our CRM.
- Collaborate with the product team to identify common user pain points and suggest improvements.
- Assist in the development and maintenance of our FAQ knowledge base.
- Ensure all customer tickets are resolved within the established service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support or a related field is a plus but not mandatory.
- Strong written and verbal communication skills.
- Proficient in using computers and navigating web-based applications.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work a minimum of 20 hours per week.