Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base in Charlotte, NC. This immediate opening offers flexible scheduling and the opportunity to develop valuable skills in a fast-paced retail environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and contribute to our mission of 100% customer satisfaction. We provide comprehensive training and a supportive culture focused on growth. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product and service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Maintain detailed customer interaction records in CRM system
- Collaborate with sales team to identify upsell opportunities
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service or retail experience preferred
- Exceptional verbal communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities