Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support experiences while working in our modern Mesa headquarters. This immediate-start role offers flexible scheduling and opportunities for growth in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and a collaborative culture where your contributions make a real impact. Apply today and become part of our customer excellence revolution!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to escalate complex cases
- Meet key performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or tech environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with strong problem-solving abilities
- Ability to work independently while thriving in team settings
- Flexible availability including evenings and weekends as needed
- Basic technical troubleshooting knowledge for common software issues