Job Description
Join Our Growing Team in Jacksonville, FL
We are currently seeking motivated and detail-oriented individuals to join our team as Part-Time Customer Service Associates. If you are looking for a flexible schedule with immediate start opportunities, this is the perfect role for you.
At North Florida Support Group, we pride ourselves on providing exceptional service to our community. As a part-time team member, you will play a crucial role in ensuring our clients receive the support they need.
Why Apply?
- Immediate Start: Get on board and begin earning quickly.
- Flexible Hours: Work around your personal schedule.
- Competitive Pay: Earn $15.00 - $20.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Collaborate with team members to ensure consistent service delivery across all departments.
- Stay updated on company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work independently and manage time effectively in a remote or hybrid setting.