Job Description
Join our dynamic team at SwiftConnect Solutions! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This immediate opening offers flexible hours (20-30 hrs/week) and the chance to grow within a supportive environment. Perfect for students, career-changers, or those seeking supplemental income. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues efficiently using CRM systems
- Process orders and returns while maintaining accurate transaction records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements through regular feedback sessions
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in retail or tech support
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal/written communication in English and Spanish
- Ability to multitask in fast-paced digital environments
- Reliable transportation to our Austin headquarters
- Positive attitude with problem-solving mindset