Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Support Specialist in Raleigh, NC! We're hiring immediately for a role offering flexible hours and competitive pay. Perfect for students, career changers, or those seeking work-life balance. You'll be the frontline hero resolving technical inquiries via phone and chat while delivering exceptional customer experiences. Enjoy modern amenities, remote flexibility options, and a collaborative culture focused on growth. Apply today – positions fill fast!
Responsibilities
- Resolve technical inquiries via phone, email, and live chat
- Document cases accurately in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Train customers on product features and troubleshooting
- Maintain performance metrics (CSAT, resolution time)
- Contribute to knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic technical troubleshooting knowledge
- Valid NC work authorization