Job Description
Launch your career this week in Jacksonville! Jacksonville Solutions Group is seeking passionate Entry Level Customer Service Specialists to join our growing team. This is your opportunity to gain hands-on experience in a dynamic environment while making a real impact. We offer comprehensive training, career growth pathways, and a supportive culture that values your development. If you're ready to start immediately and build your professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot product concerns
- Document all interactions accurately in our CRM system
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Meet performance metrics including response times and satisfaction scores
- Continuously expand product knowledge to provide accurate solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and customer-centric mindset
- Proficiency with Microsoft Office and basic CRM systems
- Ability to multitask in a fast-paced environment
- No prior experience required - training provided
- Must be available for immediate start this week