Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic, customer-focused individuals to deliver exceptional support experiences. This immediate opening offers flexible hours (20-25 hrs/week) with competitive pay and growth potential. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern workplace culture with comprehensive training and performance-based incentives. Apply today and start making an impact!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Process orders and transactions accurately using CRM systems
- Collaborate with team members to ensure seamless service delivery
- Document all interactions in company databases for quality assurance
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and conflict resolution abilities
- Basic math skills for transaction processing
- Reliable transportation to our downtown location