Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist and become the face of our dynamic team in Virginia Beach! We're seeking energetic professionals to deliver exceptional support to our growing client base. This immediate opportunity offers flexible scheduling (20-30 hours/week) with competitive compensation and a collaborative work environment. If you thrive in fast-paced settings and excel at building relationships, apply today to start your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Process orders, returns, and exchanges accurately using CRM systems
- Collaborate with team members to ensure seamless service delivery
- Document all interactions in compliance with company policies
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or call center
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work evenings/weekends as needed
- Valid Virginia driver's license (required for occasional field visits)
- Pass background check and drug screening