Job Description
Are you a people person with a knack for solving problems? Fort Worth Digital Solutions is seeking a dedicated Part-Time Customer Service Associate to join our growing team. We pride ourselves on delivering exceptional support to our clients and are looking for someone ready to start immediately.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with empathy and efficiency. If you are looking for flexible hours and a dynamic work environment in the heart of Texas, we want to hear from you.
Responsibilities
- Respond to Customer Inquiries: Handle incoming calls, emails, and live chats in a professional and timely manner.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Process Orders: Accurately enter and process customer orders and returns using our CRM software.
- Maintain Records: Update customer account information and maintain detailed logs of interactions.
- Upsell & Cross-Sell: Identify opportunities to recommend additional products or services to meet customer needs.
- Collaborate: Work closely with the sales and technical teams to ensure consistent service delivery.
Qualifications
- High School Diploma: or equivalent work experience.
- Previous Experience: Minimum of 1 year in customer service or a related field.
- Communication Skills: Excellent verbal and written communication abilities.
- Computer Proficiency: Comfortable navigating multiple software applications and databases.
- Reliability: Ability to work flexible shifts, including weekends and evenings.
- Problem Solving: Strong analytical skills with the ability to think critically.