Job Description
Start This Week - Night Shift Tech Support Specialist
Are you looking for a stable career that begins this week? Apex Support Solutions is seeking a dedicated Night Shift Tech Support Specialist to join our elite team in Denver, CO. We are currently offering immediate hiring for qualified candidates who want to start working right away.
We pride ourselves on being a premium employer in the tech support sector. As a Night Shift Specialist, you will enjoy a quiet work environment, reduced stress, and the opportunity to earn a competitive hourly wage with comprehensive benefits. If you have a knack for technology and a passion for helping people, apply today and secure your future.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Night Shift Premium: Competitive pay with shift differentials.
- Benefits Package: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email to enterprise clients during night hours.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all technical interactions, resolutions, and customer feedback in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and handovers.
- Maintain a high level of professionalism, empathy, and accuracy in all client communications.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support, helpdesk, or customer service is preferred.
- Basic understanding of Windows, macOS, and common office software.
- Strong ability to work independently during night shifts (10:00 PM - 6:00 AM).
- Excellent problem-solving skills and attention to detail.
- Reliable internet connection and home office setup (if remote).