Job Description
The Opportunity: We are seeking a highly motivated Night Shift IT Support Specialist to join our 24/7 critical operations team. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want you on our team. This is a unique opportunity to play a vital role in maintaining our infrastructure while enjoying a night-focused schedule.
Why You’ll Love It Here:
- Immediate Hires: We are looking to fill this role immediately.
- Competitive Compensation: Earn between $35 and $45 per hour based on experience.
- Modern Tech Stack: Work with the latest hardware and software solutions.
- Growth Path: Clear opportunities for advancement into SysAdmin or DevOps roles.
Job Summary:
As a Night Shift IT Specialist, you will be the first point of contact for internal technical support during our peak operational hours. You will troubleshoot hardware and software issues, manage user accounts, and ensure business continuity for all departments.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues via phone and remote tools.
- Monitor system alerts and performance metrics to proactively resolve potential outages.
- Install, configure, and maintain end-user devices including laptops, printers, and mobile devices.
- Manage Active Directory accounts, permissions, and security access for night-shift personnel.
- Escalate complex incidents to Tier 3 teams while ensuring users are updated on status.
- Document all technical interactions and resolutions in the ticketing system.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong working knowledge of Windows 10/11, macOS, and Active Directory.
- Experience with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently and manage time effectively during the night shift.