Job Description
Are you a night owl looking for a stable career with a top-tier organization? Nexus Operations LLC is seeking a highly skilled Night Shift IT Support Specialist to join our dynamic team in Las Vegas, NV.
As part of our 24/7 mission-critical support team, you will be the bridge between our technology infrastructure and our operations staff. We offer competitive pay, comprehensive benefits, and the unique opportunity to work in a professional environment that never sleeps.
Why Join Us?
- Shift Premium: Earn up to $38/hour for night shift availability.
- Benefits: Medical, Dental, Vision, and 401(k) matching from day one.
- Growth: Clear pathways to Senior SysAdmin and Engineering roles.
We are hiring immediately for our upcoming roster. If you are detail-oriented and thrive in a quiet, focused environment, apply today.
Responsibilities
- Provide Level 2 and Level 3 technical support to internal employees via phone, email, and remote access tools during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues across the organization.
- Monitor system performance and security alerts, responding to incidents with minimal downtime.
- Manage and maintain ticketing systems (e.g., JIRA, ServiceNow) to ensure accurate documentation.
- Perform routine software updates, patch management, and asset inventory checks.
- Collaborate with the day-shift team to hand over critical issues and ensure seamless operations.
- Assist in the deployment of new hardware and peripherals as needed.
Qualifications
- Minimum of 2 years of experience in IT support or Help Desk environments.
- Familiarity with Active Directory, Windows Server, and Microsoft Office 365.
- Strong troubleshooting skills for LAN, WAN, and wireless networks.
- Ability to work the night shift (10:00 PM – 6:00 AM) consistently.
- Excellent verbal and written communication skills.
- CompTIA A+ or Network+ certification is a plus.
- High school diploma or GED required.