Job Description
Are you looking for a rewarding opportunity to work weekends while maintaining a perfect work-life balance?
NexGen Data Systems is currently hiring a Technical Support Specialist to join our Minneapolis-based team. We are seeking dedicated professionals who thrive in a fast-paced environment and are ready to start immediately. This role is perfect for individuals seeking flexible weekend hours without sacrificing career growth.
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations and high satisfaction scores.
Why Join Us?
- Immediate Start: Onboarding begins this week for qualified candidates.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Focus on your personal life during the week while we cover the weekend.
- Modern Equipment: Work with the latest tech stack in a state-of-the-art facility.
We value integrity, technical proficiency, and a customer-first mindset. If you are ready to take your career to the next level, we want to hear from you.
Responsibilities
- Provide high-quality technical support to clients via phone, email, and chat during weekend shifts.
- Troubleshoot and resolve hardware and software issues efficiently to minimize downtime.
- Log all support interactions and ticket resolutions accurately into our CRM database.
- Collaborate with the on-site team to escalate complex issues that require Monday-Friday attention.
- Conduct routine system checks and software updates to ensure service stability.
- Maintain a professional and helpful demeanor while managing high call volumes.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support or technical helpdesk roles.
- Basic understanding of Windows operating systems, networking, and troubleshooting protocols.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Ability to pass a background check and drug screening.