Job Description
Are you a detail-oriented problem solver looking for a weekend schedule that works for you? Apex Digital Solutions is hiring immediately for a dedicated Technical Support Specialist in San Antonio, TX. Join a team that values your expertise and offers a competitive pay package with immediate start opportunities.
As a Weekend Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless technical operations during peak weekend hours. We are looking for self-motivated individuals who thrive in a fast-paced environment and are eager to jump in and make an impact.
Why Join Us?
- Immediate Start: Don't wait—start contributing from day one.
- Weekend-Only Schedule: Enjoy your weekdays free with competitive weekend shift premiums.
- Modern Work Environment: State-of-the-art facilities in the heart of San Antonio.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Manage and resolve incoming service tickets within established SLAs.
- Document technical solutions and customer interactions in the CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Maintain a high level of customer satisfaction and rapport.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong troubleshooting skills for Windows, Mac, and mobile devices.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- Reliable internet connection and home office setup (if remote hybrid).