Job Description
Are you a dedicated tech professional looking for a schedule that fits your lifestyle? Apex Solutions Group is seeking a Weekend Shift Technical Support Specialist to join our rapidly growing team in the heart of Colorado Springs, CO.
We are looking for individuals who thrive in a dynamic environment and want to make an impact. Enjoy competitive pay, comprehensive benefits, and the flexibility of working weekends only, while solving complex technical challenges.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Weekend-Only Schedule: Enjoy your weekdays free.
- Growth Opportunities: Clear path for career advancement within IT.
- Modern Environment: Work with cutting-edge technology.
We are hiring immediately for this role. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot hardware and software issues, including printer setup, network connectivity, and application errors.
- Answer phone calls and emails promptly, maintaining a high standard of customer service.
- Log all support requests and maintain accurate records in the ticketing system (Jira/ServiceNow).
- Collaborate with the team to resolve complex technical issues and escalate when necessary.
- Perform routine system maintenance and updates during off-hours.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and Mac operating systems.
- Excellent communication and problem-solving skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Ability to work independently with minimal supervision.