Job Description
Are you seeking a rewarding career with flexible weekend hours in the heart of Phoenix? Nexus Systems is currently hiring a Weekend Technical Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier IT solutions, and we need a dedicated individual to maintain our high standards during our critical weekend operations.
As a key member of our support staff, you will play a vital role in ensuring our clients' technical infrastructure remains robust and efficient. We offer a competitive salary, a collaborative work environment, and the immediate opportunity to advance your career.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues.
- Manage incoming support tickets and resolve complex technical problems efficiently.
- Conduct routine system maintenance and updates during off-peak hours.
- Document technical resolutions and maintain accurate service logs.
- Collaborate with the on-site team to escalate critical issues and ensure seamless operations.
- Ensure strict adherence to company security and safety protocols.
Qualifications
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Proven ability to diagnose and resolve hardware and software malfunctions.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work Saturdays and Sundays consistently.
- Relevant certifications (A+, Network+) are a significant plus.
- High school diploma or equivalent required; Associate’s degree preferred.