Job Description
Are you looking for a stable, high-impact role in the technology sector? Nighthawk Systems is currently hiring an IT Support Specialist for our immediate night shift operations in Dallas, TX.
We are a forward-thinking technology firm providing 24/7 critical infrastructure support. Our night shift team ensures business continuity and system stability while enjoying a quieter, focused work environment. If you have a knack for solving technical puzzles and want to start working immediately, this is the opportunity for you.
Why join our night shift team?
- Immediate Start: We are hiring today for immediate deployment.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- No Rush Hour Commutes: Enjoy a peaceful drive in and out of the office.
- Modern Environment: Work with the latest enterprise hardware and software.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain and prioritize the Help Desk ticket queue to ensure SLA compliance.
- Perform routine system maintenance, patching, and security updates during off-peak hours.
- Assist in the provisioning, configuration, and troubleshooting of workstations and peripherals.
- Document all incidents, resolutions, and procedures in the CRM system.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- 1-2 years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent verbal and written communication skills with a customer-centric approach.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM).