Job Description
Join an elite team in San Francisco. We are hiring immediately for Weekend Technical Support roles.
Apex Tech Solutions is looking for detail-oriented professionals to join our Weekend Operations team. As a leading technology provider, we are seeking individuals who can deliver exceptional customer service during peak weekend hours.
This is an opportunity to work in a high-growth environment with a competitive hourly rate, flexible scheduling, and clear pathways for career advancement.
Responsibilities
- Provide technical troubleshooting and support for enterprise clients via phone, chat, and email.
- Manage a high volume of service tickets, ensuring timely and accurate resolution.
- Collaborate closely with the Monday-Friday support team to ensure seamless service continuity.
- Maintain accurate records of customer interactions and technical data in the CRM system.
- Identify recurring technical issues and escalate them to the appropriate engineering teams.
- Adhere to all company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1 year of experience in customer support, helpdesk, or technical operations.
- Strong knowledge of operating systems (Windows, macOS) and troubleshooting protocols.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.