Job Description
Are you a proactive problem-solver looking for a weekend shift opportunity with immediate start availability? Apex Systems is currently hiring a Technical Support Specialist to join our growing team in Chicago, IL. We are seeking dedicated professionals who excel in a fast-paced environment and want to help clients resolve complex technical challenges.
In this role, you will be the backbone of our weekend support operations, ensuring minimal downtime and maximum client satisfaction. We offer a competitive salary, comprehensive benefits, and a supportive culture that values your expertise.
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware, software, and network issues during weekend hours.
- Manage incoming support tickets via phone, email, and chat with a focus on first-call resolution.
- Document all interactions, resolutions, and client feedback accurately in our ticketing system.
- Collaborate with the on-site engineering team to escalate critical issues and share knowledge.
- Perform routine system maintenance and backups to ensure system integrity.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, Linux, and basic networking concepts.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.