Job Description
Are you ready to start this week and secure a high-paying position in the tech industry? Apex Digital Solutions is currently seeking a Night Shift Technical Support Specialist to join our elite team in Austin, TX.
We value reliability, technical aptitude, and a customer-first mindset. This role offers the flexibility of night shifts with the stability of a leading technology firm. If you are a problem solver who enjoys troubleshooting and wants immediate employment, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: Earn $21.00 - $29.00/hour based on experience.
- No Nights, No Weekends: Enjoy your days off while the rest of the world sleeps.
- Modern Equipment: Work with the latest tech stack and tools.
Responsibilities
- Provide 2nd-level technical support and troubleshooting for internal hardware and software issues.
- Manage and resolve incoming support tickets via phone, email, and remote access tools.
- Document all incidents, resolutions, and follow-up actions in our ticketing system.
- Collaborate with the QA team to identify and fix system bugs.
- Escalate complex technical issues to senior engineering teams efficiently.
- Maintain a high level of customer satisfaction during peak night-time operations.
Qualifications
- High School Diploma or GED (Associate’s Degree in IT or related field preferred).
- 1-3 years of experience in Technical Support, Help Desk, or IT Service Management.
- Flexibility to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.