Job Description
Join our dynamic team at TechForward Solutions as an entry-level IT Support Specialist! This urgent opportunity is perfect for recent graduates eager to launch their careers in Washington DC's thriving tech scene. You'll provide critical technical support to our government and corporate clients, gaining hands-on experience with cutting-edge infrastructure while working in a collaborative, growth-oriented environment. We offer competitive compensation, comprehensive benefits, and a clear path to career advancement. Apply now to be part of our mission to deliver innovative IT solutions!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT activities using ServiceNow ticketing system
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new systems and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and Microsoft Office 365
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional client site visits