Job Description
Join our dynamic team in the heart of Washington DC with an immediate start opportunity! Capital Connect Solutions is seeking a motivated Customer Service Specialist to deliver exceptional client experiences while supporting our federal sector clients. This role requires immediate availability and offers competitive compensation plus comprehensive benefits.
Why Apply Today?
• Start your new position this week
• Competitive salary with performance bonuses
• Full benefits package including healthcare
• Career advancement opportunities in a growing company
Responsibilities
- Handle high-volume inbound/outbound client communications via phone, email, and chat
- Resolve client inquiries and issues with empathy and efficiency
- Document all interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in ongoing training for product knowledge updates
- Support special projects during peak demand periods
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Strong problem-solving abilities and emotional intelligence
- U.S. citizenship required for federal client interactions
- Immediate availability to start by Monday
- Professional demeanor with attention to detail